Adani Electricity Shines in National Consumer Service Ratings! Ranked No 1 amongst Mumbai Discoms
Adani Electricity, the largest power distributor in Mumbai, has once again garnered an impressive ‘A’ rating in the Consumer Service Ratings for 2023, released by the Ministry of Power, Government of India. Standing tall among 62 Discoms across India, the achievement showcases Adani Electricity’s commitment to providing Reliable, Sustainable, and Customer-centric power services at competitive Tariffs. Key Findings from the Report that make Adani Electricity stand out 24×7 Power: We keep the lights on for our 31.5 lakh customers, ensuring uninterrupted power supply with an average of 24 hours per day, exceeding the national average of 23.59 hours.
Minimal Outages: We experience significantly fewer outages compared to others, with an Interruption Index of 0.20 against the national average of 200.15! Speedy Connections: Streamlined new connection process, with 100% of applications processed online compared to the national average of 82%.
Accurate Billing: Prioritizing transparency, with 100% of bills based on actual meter readings and 95% using non-manual meter readings, far exceeding the national averages. Speedy Connections: Streamlined new connection process, with 100% of applications processed online compared to the national average of 82%.
Accurate Billing: Prioritizing transparency, with 100% of bills based on actual meter readings and 95% using non-manual meter reading, far exceeding the national averages.
Convenient Communication: We keep consumers informed, with 94% receiving billing alerts and are continuously improving. Nearly 80% consumers now pay bills digitally, the rest visit one of our Genius Pay Self-Help Kiosk spread across our Distribution area.
Prompt Grievance Redressal: We resolve concerns quickly and efficiently, taking 89% less time than the specified time limit for call center complaints. The Report also highlighted Adani Electricity’s Technological Edge in achieving Enhanced Reliability as an Industry Best Practice
Showcasing how Adani Electricity is Leveraging cutting-edge GIS technology, to pinpoint and rectify faults promptly, further solidifying reliability. The Company aims to minimize average complaint management time by focusing on network abnormalities rather than customer calls as this system efficiently identifies the “most probable” location of a power outage, enabling the team to promptly dispatch crews and resolve issues swiftly.
On the National Consumer Service Ratings Kandarp Patel, Managing Director of Adani Electricity Mumbai Ltd stated “We’re honored to be ranked #1 among Mumbai Discoms in the national ratings! This ‘A’ rating reflects our commitment to reliable, sustainable power at competitive rates. 24×7 power, minimal outages, and speedy connections are just the beginning. We’re innovating with renewable energy, smart grids, and digital services to make your experience even better. Thank you, Mumbai, for choosing Adani Electricity!”
